Support

The venue can help fastest — call the venue. Its phone number is in your confirmation email and on the venue's booking page. Many studios run with nobody on site, and the owner gets an alert whenever a door code could not be set.

Before you call, check these:

• Your code works from 10 minutes before your start time until your session ends — not earlier.
• Enter it on the keypad of the bay or door you booked, then the lock's confirm key if it has one.
• If your venue's door opens from your phone, My Bookings shows an Unlock door button from 10 minutes before your session. If it does not open the door, use your PIN or the access link the door system emailed you, or call the venue.
• Lost the code? Sign in to My Bookings with the email you booked with and tap Resend my code. It goes to your booking email, and by text if you opted in.
• If your confirmation said staff will let you in, the code could not be set on the lock automatically and the venue has been told. Call the venue when you arrive.

OpenTeeSheet has no passwords. Enter your email on the sign-in page (or in the app) and we email you a six-digit code that works for 10 minutes. Check spam if it does not arrive within a minute.

After several wrong codes, sign-in pauses for that email for up to an hour to protect your account. Request a new code after the pause.

Booked the wrong day or time? Open Change this booking in your confirmation email, or sign in to My Bookings and tap Change. Pick any free time on your bay and we move it: your price does not change, your door code is re-issued for the new window, and nobody at the venue has to do anything.

Need longer? The same screen adds 15 or 30 minutes to your session, charged to a card, as long as the bay is free after you and your venue takes cards online. If it cannot, the screen says so before you tap.

Each venue sets how close to your start time it takes changes — 30 minutes unless your venue chose a longer window, and that screen tells you which. Past the cut-off, once your session has started, or if the time you want is taken, you are told plainly and the venue can still move it for you.

Cancelling: from your confirmation page or My Bookings up to 30 minutes before your session. Sessions paid online are refunded in full to the card you paid with.

You can delete your account yourself at any time:

• App: Account → Delete Account (venue owners: Settings → Delete Account).
• Web: sign in, open My Bookings, scroll to Delete account.

Deleting removes your sign-in, alerts and saved details and ends every signed-in session. Records the venue must keep for tax (the fact that a session was booked and paid) are kept without your name or contact details. Prefer email? Write to privacy@openteesheet.com from the address on your account.

We collect what we need to run bookings and open doors, we don't sell your data, and we don't show ads. Read the full Privacy Policy.

Lock setup, payouts, or anything on your dashboard: email support@openteesheet.com with your venue name. The dashboard shows who has door access right now, and lets you re-issue a code or extend a session.

Email support@openteesheet.com and include the email you booked with and the venue name. OpenTeeSheet is operated by Heron Networks LLC.